- Shipping fees are not refundable.
- Items returned for refund must be shipped within 14 days of receipt. Items returned within 30 days will be eligible for store credit only (issued in form of gift certificate). Please note tems must be POSTMARKED within 14 or 30 days.
- Undergarments are not eligible for return and are final sale. (includes boyshorts, bikinis, briefs, thongs, hosiery, etc)
- Sale items 50% off or more are FINAL SALE
- Customer is responsible for return shipping on all returns made for reasons other than defect or shipping error. We are not responsible for items lost or damaged in return transit, we recommend insuring return packages for value.
Only merchandise that is returned in its original or sellable condition will be credited to your account. Please contact our Customer Service department at 347-688-2008 or [email protected] for a Return Merchandise Authorization number (RMA#) and further information regarding merchandise returns. Any items returned without proper authorization including refused or unclaimed shipments will not be eligible for return.
Defective or damaged items:
If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling 347-688-2008 or by sending an email containing your name, order number and a description of the problem to customerservice [at} btslingerie.com.
Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase.