changes to shipping & return procedures in response to Covid 19
As a small business we are now based in a rural part of NY state that has made it easier to manage our exposure. We ship inventory ourselves and many of the packing procedures we already have in place continue to keep our product and our customers safe.

- keep our inventory/packing separate from our main work area and all items are packaged in individual poly bags ensuring that the product inside is protected.
- All of our inventory was produced and packaged prior to the coronavirus outbreak.
- We regularly disinfect high touch surfaces and require hand washing prior to packing.
- we are trying to reduce our trips to drop off orders with shipping carriers so this might mean that some orders ship faster than others.
- we travel to post/shipping carriers and wear a mask & gloves prior to entering those facilities.
- we will continue to require return authorization and will be modifying our return/exchange process to protect ourselves from the potential of virus on returns. *Please contact us if you are unsure about sizing to reduce risk that you will be unable to return product at this time.
- we already process returns with gloves and refuse items that have been tried on/worn and will add additional layers of protection ie. mask and processing in a room separate from inventory. These items will be held in quarantine and not included in our inventory. We already do this for undergarments but will extend this policy to include all loungewear/sleepwear as well. We will review how to handle these as more information becomes available about the virus' life on surfaces. This might mean that more items will sell out on our site and that we are losing potential revenue.

We are grateful to be on online business and our hearts are with all the brick and mortar shops and small businesses that have had to close during this outbreak. We are so thankful for your continued support and orders during this time and hope to continue to serve you as long as it is safe to do so.

If you have any questions or concerns please do not hesitate to reach out: [email protected]
Return Policy
- Shipping fees are not refundable.
- Items returned for refund must be shipped within 14 days of receipt. Items returned within 30 days will be eligible for store credit only (issued in form of gift certificate). Please note tems must be POSTMARKED within 14 or 30 days.
- Undergarments are not eligible for return and are final sale. (includes boyshorts, bikinis, briefs, thongs, hosiery, etc)
- Sale items 50% off or more are FINAL SALE
- Customer is responsible for return shipping on all returns made for reasons other than defect or shipping error. We are not responsible for items lost or damaged in return transit, we recommend insuring return packages for value.
- Only merchandise that is returned in its original or sellable condition will be credited to your account. Please leave a message on our customer service line with your name, order number, and best contact number or email 347-688-2008 or email [email protected] for a Return Merchandise Authorization number (RMA#) and further information regarding merchandise returns. Any items returned without proper authorization including refused or unclaimed shipments will not be eligible for return.

Defective or damaged items:

If any of the items from your order are missing, broken, or damaged when your package arrives, please contact a customer service representative for assistance within 2 business days of delivery by calling 347-688-2008 or by sending an email containing your name, order number and a description of the problem to customerservice [at}

Refund time

Please allow up to two billing cycles for your credit card statement to show the refund. The refund can only be issued to the card that was used to purchase.