changes to shipping & return procedures in response to Covid 19
As a small business we are now based in a rural part of NY state that has made it easier to manage our exposure. We ship inventory ourselves and many of the packing procedures we already have in place continue to keep our product and our customers safe.

- keep our inventory/packing separate from our main work area and all items are packaged in individual poly bags ensuring that the product inside is protected.
- All of our inventory was produced and packaged prior to the coronavirus outbreak. We are not planning new production or restocks of sold out basics will continue to sell out. We will reassess restocking & production in 2021.
- We regularly disinfect high touch surfaces and require hand washing prior to packing.
- we are trying to reduce our trips to drop off orders with shipping carriers so this might mean that some orders ship faster than others.
- we travel to post/shipping carriers and wear a mask prior to entering those facilities.
- we will continue to require return authorization and will be modifying our return/exchange process to protect ourselves from the potential of virus on returns. *Please contact us if you are unsure about sizing to reduce risk that you will be unable to return product at this time.
- we already process returns with gloves and refuse items that have been tried on/worn and will add additional layers of protection ie. mask and processing in a room separate from inventory. These items will be held in quarantine and not included in our inventory. We already do this for undergarments but will extend this policy to include all loungewear/sleepwear as well. We will review how to handle these as more information becomes available about the virus' life on surfaces. This might mean that more items will sell out on our site and that we are losing potential revenue.
-please note that Covid 19 has caused disruptions in shipping to many countries from the United States. Shipping and customs clearance times may be delayed. In addition the US Postal Service has temporarily suspended shipping to certain countries due to Covid 19. In some cases free USPS shipping may not be available. A current list of countries with USPS shipping disruptions can be found at www.usps.com. . If your order is impacted by Covid 19 shipping disruptions we will reach out prior to shipment to discuss possible options to ship your order including any additional shipping costs.

We are grateful to be on online business and our hearts are with all the brick and mortar shops and small businesses that have had to close during this outbreak. We are so thankful for your continued support and orders during this time and hope to continue to serve you as long as it is safe to do so.

If you have any questions or concerns please do not hesitate to reach out: [email protected]
Shipping information and Policies
 
Christmas Shipping Deadlines for Delivery before December 25th.
 
Domestic Deadlines:
 
Free Shipping: December 18th (Dec 15th Hawaii)
USPS Express Shipping: December 23rd (Dec 21 Alaska & Hawaii) (12pm EST cutoff)
 
Military Deadlines:
 
Free Shipping APO/FPO/DPO (all except AE ZIP 093): December 11th
Free Shipping (AE ZIP 093):December 9th
 
USPS Express shipping APO/FPO/DPO (all except AE ZIP 093): December 18th
 
International Deadlines:
 
Address in: Free Shipping International Priority Mail International Express
Africa November 30th November 30th December 7th
Asia/Pacific Rim December 7th December 7th December 14th
Australia/New Zealand December 7th December 7th December 14th
Canada December 7th December 7th December 14th
Caribbean December 7th December 7th December 14th
Central/South America November 30th November 30th December 7th
Mexico December 7th December 7th December 14th
Europe December 7th December 7th December 14th
Middle East December 7th December 7th December 14th

For delivery by December 25th follow deadlines above. For international orders allow additional time for customs clearance. 

Delivery dates are expected based on US Post Office published deadlines, but are not guaranteed.

Between the Sheets ships internationally from our New York warehouse. See list of Countries we ship to in the shopping cart.
- Most orders are processed and shipped within 24-48 hours. (M-F)
- Most US orders will arrive within 5-10 business days. Please select qualified express shipping options for time sensitive deliveries.
- Orders in the US over $100 are generally shipped via USPS Priority (we sometimes select to ship via UPS for larger shipments)
- All International orders will be shipped via First Class International.
Additional Delivery Information
- Saturday delivery service is not available for UPS orders. 

- Applicable sales tax will be charged to residents of New York. All other sales or use taxes, are the responsibility of the purchaser

. - When you place your order we put an authorization hold on your credit card for the order amount and only charge the card when your item ships (this includes pre-order items).
-Preorder items will ship by the date noted on product page, if there are any delays that will affect this we will notify customers with orders affected. To date we have never had to :)
- In the rare event that your shipment is lost, stolen, or arrived damaged, please contact [email protected] If your package was shipped via USPS, please also contact your local post office to initiate a package trace/investigation
- Shipments may require a signature upon delivery or for customer or their representative to be present at shipping address upon delivery. If no one is available to receive the package the carrier may attempt redeliver a set number of times (usually 3) or the package may be held at a local post office. Packages that are unable to be delivered due to customer/representative being unavailable may be returned to Between the Sheets . If returned to Between the Sheets they may be subject to restocking, re-shipping, or other fees. Any such returns can either be re-shipped at customer expense or store credit will be issued, they are not eligible for refund.
Information on Duties, Taxes, & VAT for International Orders

-For international shipments: VAT, Import Duties, and any taxes are the responsibility of the purchaser. Upon arrival in your country your order may be held at your local post office until any duties, VAT, etc are paid.
-For an estimate of the VAT, duties, or other fees for your international order please email [email protected] with a list of the styles you wish to order.  You can also generate an estimate using www.dutycalculator.com.
- If you have not received your International order and it has been 10-15 days since you received your tracking information it is likely that the shipment has been held in customs.
- Please contact your local post office to inquire if your package is being held and reference your tracking/customs number.
- Packages not claimed from customs may be treated as abandoned. If returned to Between the Sheets they may be subject to restocking, re-shipping, or other fees. Any such returns can either be re-shipped at customer expense or store credit will be issued, they are not eligible for refund.